This article is reprinted from the Speak Out Now healthcare newsletter at Kaiser and Highland Hospitals in Oakland, CA.
We all know this is not what that acronym stands for, but we also know that management at Kaiser loves to move differently when they are expecting the accredited survey personnel to come by and evaluate the hospital.
Should we not always operate like someone is watching us? What would healthcare look like if management felt like they could not get away with pushing us to do more with less, and actually cared about us providing quality care – regardless of who’s watching?
Click here to read the article printed in the 10-01-25 Healthcare Newsletter
