It’s Survey Time at Highland

This article is reprinted from the Speak Out Now healthcare newsletter at Kaiser and Highland Hospitals in Oakland, CA.

It’s that time again at Alameda Health System to complete the SCORE Culture of Safety Survey. Unfortunately, despite our annual attempts to diligently report our workplace safety concerns via this survey, management consistently ignores the survey results.

Every year the survey reveals abysmal ratings that are then glossed over in a meeting with no plan to fix the critical problems we have identified! It is clear management is just using these surveys to check off a Joint Commission requirement, with no intention to address workers’ legitimate concerns.

As always, many of us will carefully fill out our surveys, but let’s not get our hopes up and expect more out of it than an entry in the T-shirt raffle.